Carbon Neutral Order
Frequently Asked Questions and Answers
Q: When will my order ship?
A: Since the majority of our products are made to order, we try our hardest to ensure orders ship quickly. Most accessories ship within 3-5 business days after the order being placed. If the product is made to order- you'll see the estimated days needed to make your handmade piece in bold on that respective product page. Footwear will ship based on the month included on the receipt emailed to you and the name in the Title when you checked out.
Q: What kind of leather is used in Pingree Detroit products?
A: We use only the finest automotive leather in our products, all upcycled, which we source from the Detroit auto industry.
Q: Is the leather Waterproof?
A: The automotive leather used in our products is mostly steering wheel and car seat leather so it's extremely durable and resilient. Most of our products are water resilient, meaning the product won't get damaged when it gets wet, but it's not waterproof unless we specify in the product title or description.
Q: What is your product guarantee?
A: We want you to be happy, and tell your friends, family, and co-workers about your Piece of Pingree a decade from now how well it's still holding up, so we will stand by our product for life. If the stitching or any hardware fails on one of our products within 365 days of the product arriving to you, we cover the cost of getting it shipped back to us to repair and shipping it back to you at no extra cost. After the warranty, for the Life of Your Product, if anything breaks on it from normal use( please don't use our dog leashes to lift engines out of cars--even though they can hold it) - all you pay is the labor it costs us to repair it and the shipping expense.
Pingree Detroit footwear is currently only available standard widths. Email us at Team@PingreeDetroit.com with questions about other sizes as we are working on adding E-EEE widths for some common sizes.
Pingree Detroit footwear is "true to size", meaning that they are based on the sizes of athletic footwear, like tennis shoes. Order the size that you would normally use for athletic footwear. We then send our footwear customers tracing instruction to ensure a perfect fit.
Don't see your size or what you're looking for? Contact us at Team@PingreeDetroit.com We would love to learn how we can better meet your needs.